Brad Shoup, customer support specialist, is developing a fan base among PeopleAdmin customers. “I have to rave about him. He’s amazing,” said Shannon Phillips, assistant director of technology and compensation specialist at the University of Arkansas in Fayetteville, Arkansas.
It’s Brad’s dedication to solving customer problems — no matter what it takes — that customers find most impressive. If he doesn’t know the answer, he’ll work with others within the organization to track down a solution.
“PeopleAdmin is a team,” Brad said. “The working relationship we have with our customers has given us a wealth of expertise in current best practices, and we owe it to our customers to make sure we’re using our collective abilities to the fullest.”
Here’s some insight into why Brad is so passionate about his work…
Q. How long have you been with PeopleAdmin?
“Two and a half years.”
Q. What made you decide to work here?
“Robert Carrillo (a premium support specialist) referred me. He had great things to say about PeopleAdmin and the work he was doing, so I applied immediately.”
Q. What do you like most about your job?
“The ability to take our product and our knowledge and convert that into real, immediate benefits for the folks behind the scenes. Anytime I can help someone reduce time-to-fill or paperwork or just labor … that’s great. I just really enjoy helping our customers and getting them where they want to go.”
Q. What’s your biggest opportunity when providing customer care?
“Some of our customers have processes that are highly specific to them, and I want to make sure our solutions are working with their processes to help them reach their goals. In these cases, I have to perform due diligence about what’s being requested and why it’s needed.
“That’s our focus, and that’s what we are here for. We want to understand the ‘why’ so we’re providing excellent solutions both now and going forward. The team we have prides itself on partnering with our customers to get everyone — hiring staff, applicants and employees — to a better place.”
Q. Using only three words, how would you describe our customers?
“Thorough, knowledgeable and resourceful.”
Q. PeopleAdmin wants to provide every customer with an amazing customer experience. What does that mean to you?
“It means bringing our knowledge about best practices and the capabilities of the solution; it’s gathering all the information, informing customers of all options, and providing timely and open communication every step of the way.”