PeopleAdmin’s Performance Management solution empowers colleges and universities to automate the most cumbersome, time-consuming performance review tasks … and because designing an effective performance review process is a difficult and highly customized task, it takes precision, deep expertise, and ongoing adaptations to ensure the software solution is ready for every challenge.
“It’s my job to get an in-depth understanding of each campus in a short amount of time,” said Russ Guild, customer success consultant for delivery services at PeopleAdmin. Russ ensures Performance Management meets the unique needs of each customer during implementation by “really getting to know their team, what they’re trying to do, and when they’re trying to do it.”
To partner with colleges and universities making strategic adjustments to Performance Management’s setup and workflows, Russ takes a forward-thinking approach.
“With Performance Management, we want to look at what we’re dealing with now, but also what the future holds,” Russ said. “How’s the process going to look next year when you kick off another evaluation? Will it include the same people?”
In some cases, the future circumstances he considers involve planned changes, such as shifting institutional goals or resources. In others, however, they’re simply a matter of natural progression.
“We look at the campus’s growth, for example. If they’re getting big enough, I suggest saving some time now by looking at the bigger picture and angling things in that direction to accommodate a larger scale.”
And because of the time Russ and others on his team spend learning about what higher education institutions are looking for in their performance management processes and solution, their observations and insights have already led to improvements in Performance Management.
“The ability to reopen a task exists because of customer feedback. There was a time when accidentally closing a task meant that evaluation stayed wrong for the entire year or the entire evaluation process had to restart,” Russ explained. “Since we’ve released that enhancement, HR has a lot more control.
“There’s also the dashboard, which is huge,” Russ added. “It has a lot of options for viewing different data and reports, and it’s very visual. Users can look at it and quickly get the information they need.”
But the updates aren’t always major product overhauls.
“Sometimes the enhancements we suggest are small, behind-the-scenes tweaks, such as making sure the screen doesn’t scroll to the top when you save,” Russ said. “We really do focus on the big picture and little nuances that improve the user experience.”