People Connect - FAQs

FAQs

With continuing concerns around the COVID-19 virus, and based on feedback from a number of participants, we’ve made the difficult decision to cancel our PeopleConnect Conference in July. While we deeply value any opportunity to connect with our community, the health and safety of our customers, employees, and partners is our top priority. To avoid any risk or concern, we felt this was the right decision at this time. We look forward to hosting this event in 2021.

Refund Ticket

When can I expect my refund for PeopleConnect?

If you paid by credit card, the refunded payment and the credit will show on your statement within 5-7 business days and you will get a confirmation email from this email address: buy-tickets@splash.events. Check your spam if you don’t receive it in your inbox. NOTE: this email will go to the email address noted in the ticket buyer field; that may be the same as the ticket holder, or it may be someone else who purchased on your behalf. Please connect with the person who registered for you, so they can keep an eye on their email for it. If you paid with a PO and your district sent payment via check, a refund check will be mailed within 15 business days. If you have any questions about your payment or refund status, email us at PeopleConnect@powerschool.com.

Can I transfer my PeopleConnect Conference ticket to attend in 2021?

Unfortunately, we do not have the ability to transfer tickets to the 2021 event.

Travel

How do I cancel my hotel room?

Hotel reservations made under the PeopleConnect event room block will be canceled by the Austin Fairmont directly, and they will send you an email stating they have done so. There is no action you need to take to cancel your room.

I booked a flight for the event. Will PeopleAdmin refund me?

No, however, airlines have been refunding customers in this pandemic provided they have a letter from the company stating the cancelation. Please email PeopleConnect@powerschool.com if you need a copy of the letter.

PeopleConnect 2021

Will there be a PeopleConnect 2021?

We do plan to have PeopleConnect 2021, and we will announce details in the next few months.

Still have questions?

A member of our events team will be happy to assist you.